Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive training program lasting 12-14 weeks
- Flexible work hours with rotating shifts after training
- Supportive and collaborative work environment
- Chance to make a meaningful impact on Medicare-eligible members' lives

What to Expect (Job Responsibilities):
- Receive, investigate, and resolve all customer inquiries timely and accurately
- Handle customer service inquiries and problems via telephone and other communication channels
- Ensure all customer communication is clearly documented
- Educate callers to ensure resolution is achieved on the first contact
- Work overtime as required and maintain adherence to assigned schedules

What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 1 year of experience in a customer service support role
- Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Exceptional time management and decision-making skills
- Ability to talk and type simultaneously in a clear and concise manner

How to Stand Out (Preferred Qualifications):
- Experience in a medical office setting or working with the senior population
- Strong problem-solving skills in a fast-paced environment

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