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Customer Service Trainer (Remote)
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Job Description
- Req#: 180
Employer Industry: Customer Service Training in the Property Insurance Sector
Why consider this job opportunity:
- Competitive salary with potential for growth
- Opportunity for career advancement and professional development within the organization
- Ability to work remotely, providing flexibility in your work environment
- Collaborative and engaging culture focused on service excellence
- Opportunity to impact customer experiences and team performance significantly
What to Expect (Job Responsibilities):
- Develop and facilitate engaging training programs focused on service excellence and operational procedures in a remote setting
- Lead the onboarding process for new service employees, ensuring they understand company culture and service standards
- Conduct regular training sessions to reinforce core service skills, including communication and problem resolution
- Assess trainee performance through evaluations and feedback surveys to ensure learning objectives are met
- Collaborate with service leadership to identify skill gaps and provide targeted coaching or training
What is Required (Qualifications):
- Minimum 3 years of training and development experience in the Property Insurance space
- Proven remote facilitation skills in a customer service or call center environment
- Auditing experience
- Proficiency in Microsoft Office products
- Excellent communication, interpersonal, and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Bachelor's degree preferred
- Ability to maintain a positive and professional demeanor in a fast-paced environment
#CustomerService #TrainingAndDevelopment #RemoteWork #PropertyInsurance #CareerGrowth
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