US55505
The Opportunity

QVC Customer Service Specialists answer inbound customer calls in a fast-paced environment. Working at home, our Specialists problem-solve to assist our customers. We believe we create the customer service experience...it starts with us!

Compensation

• Starting rate is $15.00/hour.
• Automatic increases in pay every 6 months for 2 years resulting in $17.00/hour (after 24 months).
• New! Pay for Performance incentive paid out monthly to eligible team members.

Life with QVC as a Customer Service Specialist

Busy day handling a high volume of customer inquiries

Assist customers with questions while personalizing the experience for each caller

Calls may include confirming refunds, taking payments, placing orders, analyzing account data.

Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands

Report into assigned supervisor

The Right Candidate

• Able to work a Second-Shift Schedule
• Problem solves and de-escalates unique situations while sustaining a high-paced call volume
• Learn and work in a virtual environment with a set schedule and structured day
• Communicate with a variety of customer styles, peers, and leaders
• Navigates multiple systems and screens while assisting customers
• Follow QVC computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays and additional hours
• Reside in Florida, North Carolina, South Carolina, Texas, Virginia, or Boise Id area

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:

Self-provided computer or laptop, running a Microsoft Operating System, operating on Windows 10 and not older than 3 years

Headset compatible with QVC specifications (QVC reimburses $75 for headset.)

High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option

Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported

Training Schedule

Your QVC career begins with a paid (6) week training period where full attendance and participation is required through the duration of the training. Training schedule and working schedule post training will differ.

• Technical Set up on Thursday
• Orientation and Training begin following Monday
• Monday - Friday for six weeks
• 9:00 am - 5:30 pm ET

The Application Process

Our application process is candidate-led. Each notification for next steps will be sent to the email address you provide.

1. Complete Application

2. Complete skills assessment on mobile device or computer

3. Self-schedule interview

4. Complete interview

Remote work is not permitted in NYC at this time.

#LinkedIn #LI-Remote #Workathome

#Remote #FloridaRemote #TexasRemote #IdahoRemote

#VARemote #NCRemote

Join us as we enrich life's everyday moments - including yours. Apply today!

If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here. If you're excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you'll be amazed at what's available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.

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