Ampcus Inc
Customer Services Support Operator 4
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Job Description
- Req#: 25-34132
Employer Industry: Technology and Business Consulting Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely after initial onsite training
- Competitive salary with the potential for bonuses
- Supportive and collaborative work environment
- Chance to work in a dynamic and fast-paced environment with diverse teams
- Engage in meaningful customer interactions that require critical thinking and problem-solving
What to Expect (Job Responsibilities):
- Own end-to-end planning and deployment of field service resources
- Manage capacity planning to meet fluctuating and cyclical demand
- Navigate complex scheduling discussions with customers
- Collaborate closely with field service engineers, field management, and global business stakeholders
- Support change initiatives and process improvements
What is Required (Qualifications):
- Minimum of 2 years of customer-facing experience, preferably in service coordination, dispatch, or operations support
- Strong critical thinking and active listening skills
- Exceptional verbal and written communication skills in professional English
- Ability to manage conflict and de-escalate difficult conversations
- Proficiency in Excel and general PC skills (Word, PowerPoint, Outlook)
How to Stand Out (Preferred Qualifications):
- Experience in dispatch, service coordination, or field operations
- Bachelor’s degree or equivalent experience
- Exposure to the healthcare or medical device industry
- Experience working with multinational or cross-functional stakeholders
- Familiarity with SAP and Magellan Genesis phone system
#TechnologyConsulting #CustomerService #RemoteWork #CareerGrowth #DynamicEnvironment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Ampcus Inc. is an ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM, and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals.
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