Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Responsibilities:

• Supervise a team of 4-8 members in a manner that is consistent with our organizational culture, which is based on the 4-I values: Integrity, Intensity, Innovation, and Involvement and on open communication.
• Support team performance management for solution prep services
• Responsible for hiring for new solution prep team members
• Support training and career planning for team members
• Preparing for and execution of manufacturing batch records, work instructions, and/or SOPs, with focus on "right the first time" executions.
• Documentation of all activities to meet cGMP requirements. Maintain cGMP compliance in assigned work and follow all safety procedures, to include the use of Person Protective Equipment.
• Complete preventative maintenance and work notification tasks on time.
• Equipment testing and routine trouble-shooting of process and analytical equipment.
• Run in-process analytical testing as needed
• Maintain up to date training records
• Participate in other required activities (perform safety inspections, participate in improvement projects, etc.)
• Ensure customer needs are met and high quality service is delivered through a variety of means, including staff meetings or exceeding service levels and through monitoring of the performance, efficiency, attendance records and measuring and reporting on performance metrics.
• Assist in resolving customer situations. Reinforce a customer focused orientation.
• Write and administer standard operating procedures (SOP’s) to support the goals and objectives of the department and the customer. Develops Key Performance Indicator’s, track trends, and implements standard processes.
• Assist in communicating ULS capabilities to promote growth and revenue at customer site.
• Conduct site audits annually.
• Support Practical Process Improvement (PPI) and focus on improving processes with the goal of providing stellar customer service.
• Lead improvement teams and mentor site personnel to lead team improvement efforts.
• Prepare and review various operational reports and individual associate performance reports.
• Gather, collect, and present metrics monthly to key customer partners; Participate and present data and site updates in Quarterly Business Reviews.
• Provide application support and training to new team members, as needed.
• Recommends process improvements, work with direct supervisor to resolve any potential problems
• Proactively address and resolve customer issues or problems in a timely fashion.
• Demonstrates a high level of confidentiality for both customer and ThermoFisher Scientific
• Positively represent Thermo Fisher Scientific at all times throughout customer locations.
• Responsible for all facets of media prep and laboratory support for this service.

Preferred Qualifications:

• Supervisory/people management experience
• Knowledge or previous work of buffer preparation

Minimum Education and Experience:

• Bachelor’s Degree, or 3+ years of equivalent experience
• Intermediate-level user of Microsoft Outlook, Word, Excel, PowerPoint
• Be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds
• Must maintain Thermo Fisher Scientifics’ Four-I Values

Non-Negotiable Hiring Criteria:

• Must possess a strong desire to serve the customer and the interpersonal skills to take care of various levels of personnel at the customer site.
• Must deliver excellent customer service to include maintaining a professional appearance at all times.
• Must possess the organization skills to multi-task and meet deadlines as needed.
• Has the ability to lead, coach and empower a group of employees
• Excellent interpersonal skills
• Customer centric orientation
• Sophisticated written and communication skills
• Analytical and critical thinking skills
• Ability to make sound and timely decisions in a fast-paced, changing work environment.
• Organized with a bias towards action

Working Conditions:

• Will be working in and around laboratory environments
• May pass through areas where chemical based allergens may be in use
• Will be required to work Monday through Friday, primarily at customer locations.

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.