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Job Description
- Req#: JOBREQ-27971
Employer Industry: Telecommunications
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Hybrid work environment offering flexibility
- Competitive pay with a focus on employee development
- Supportive and collaborative work culture
- Chance to make a positive impact on customer satisfaction and service quality
What to Expect (Job Responsibilities):
- Handle inquiries concerning billing issues and provide knowledgeable responses
- Maintain ownership through the completion of all customer requests
- Provide professional support via phone, email, chat, and other channels
- Document all interactions and outcomes in CRM systems accurately
- Collaborate with internal departments to gather facts and reach fair resolutions
What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- High School Diploma or GED equivalent; College Degree preferred
- Minimum of 4 years of customer service and/or billing support experience
- 1-2 years of experience in the Telecommunications Industry preferred
- Excellent communication skills (verbal and written)
How to Stand Out (Preferred Qualifications):
- Experience with internal applications and systems in a telecommunications environment
- Strong analytical and investigative skills with attention to detail
- Ability to manage multiple cases and meet deadlines in a fast-paced environment
#Telecommunications #CustomerService #CareerGrowth #HybridWork #AnalyticalSkills
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Fusion Connect is your Managed Service Provider for business communications, secure networks, and hosted collaboration tools. Connect your business.
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