• Job Description

  Req#: 950565
  Employer Industry: Medical Products Manufacturing
  
  Why consider this job opportunity:
  - Salary up to $21.00 per hour
  - Competitive benefits package, including Paid Time Off and a 401(k) Savings Plan
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to make a positive impact on customer satisfaction and experience
  
  What to Expect (Job Responsibilities):
  - Resolve customer and sales representative inquiries, explaining product features, providing quotes, processing orders, and assisting with customer service needs in the U.S. and Canada
  - Comply with quality guidelines for documenting complaints and responding to Post Market Surveillance requests in a timely manner
  - Handle inbound and outbound communication via phone in a professional and courteous manner
  - Develop a thorough understanding of products to effectively offer additional accessories or substitute products when items are backordered
  - Achieve performance goals consistently and meet established KPIs
  
  What is Required (Qualifications):
  - Must be available to work full time Monday - Friday from 9 AM to 6 PM EST
  - High school diploma or equivalent
  - Minimum of 1-2 years of experience in a customer service role preferred
  - Excellent communication and problem-resolution skills
  - Proficient in Microsoft Systems; SAP experience is helpful
  
  How to Stand Out (Preferred Qualifications):
  - Prior customer-facing experience
  - Ability to think quickly and find innovative solutions
  - Strong empathy, patience, and listening skills
  - Maintain a Scorecard of an A/B average to be considered for promotion
  
  #MedicalProducts #CustomerService #CareerOpportunity #CompetitivePay #GrowthPotential
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Don’t know about Drive DeVilbiss? We're one of the fastest growing, global distributors and manufacturers of healthcare products; our products our customers in enhancing activities for daily living.

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