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Customer Solutions Specialist
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Job Description
- Req#: 3219
Employer Industry: Medical Products Manufacturing
Why Consider this Job Opportunity:
- Salary up to $21.00 per hour
- Competitive benefits package, including Paid Time Off and 401(k) Savings Plan
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to enhance the quality of life for customers through innovative healthcare solutions
What to Expect (Job Responsibilities):
- Resolve customer and sales representative inquiries, explaining product features, providing quotes, processing orders, and handling returns
- Comply with quality guidelines on documenting complaints and responding to Post Market Surveillance requests
- Handle inbound and outbound communication via phone in a professional and courteous manner
- Develop a thorough understanding of products to offer additional accessories and manage customer backorders
- Achieve performance goals consistently and maintain established KPIs
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of 1-2 years of experience in customer service preferred
- Excellent communication and problem resolution skills
- Proficiency in computer skills, including knowledge of Microsoft Systems; SAP experience is helpful
- Ability to work flexible hours, generally Monday to Friday between 9 AM and 6 PM EST
How to Stand Out (Preferred Qualifications):
- Prior customer-facing experience
- Quick learner with the ability to think on feet and find innovative solutions
- Empathy, patience, and strong listening skills
- Maintained a Scorecard of an A/B average to be considered for promotion
#MedicalProducts #CustomerService #CareerGrowth #CompetitiveBenefits #HealthcareSolutions
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