• Job Description

  Req#: R37106

  Job Description:

  The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. The Customer Excellence Specialist is responsible for turning around struggling or unhappy customers to ensure their long term satisfaction with our products and services.
  JOB RESPONSIBILITIES
  Reporting to the Head of Operations, core responsibilities of the position are:
  • Collaborating with other departments (support, account management, development and professional services) to identify struggling customers, put together a plan for resolving their issues and follow up to ensure their satisfaction
  • Coaching, developing and managing other customer excellence specialists and/or coordinators
  • Recommending and providing additional services including system audits and training
  • Assisting the Collections department with customer calls when they identify payment issues
  • Managing the distribution and follow up for customer survey results including support surveys, professional service surveys, system audit surveys, annual overall surveys
  • Working with other teams to optimize the customer experience strategy demonstrating a customer focused mindset at all times

  JOB QUALIFICATIONS:
  • A proven passion for delighting customers and going above and beyond for them
  • Knowledge of the Jonas product
  • Strong experience in accounting based applications preferably in Club Industry, Service and/or related industries
  • Proven ability to meet deadlines
  • Proven ability to problem solve and teach others
  • Excellent organizational, time management skills
  • Excellent command of the English language (spoken and written)

  Business Unit:

  Club Caddie

  Scheduled Weekly Hours:

  40

  Number of Openings Available:

  1

  Worker Type:

  Regular

  More About Jonas Software:

  Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

  Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

  Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

• About the company

  Jonas Software invests in the people, products, and services that help build your organization. Join our family of over 100 vertical market software companies today!

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