Blue Yonder
Customer Success Advisor (Retail industry)
This job is now closed
Job Description
- Req#: 251923
Collaborating to create and deliver to account plans across your assigned accounts
Identify and create opportunities of cross-sell and upsell opportunities and ensure non-event renewals
Build relationships with key stakeholders in the customer’s organization to enable a great customer experience and capture any concerns
Keeping in tune with sub-industry trends and events that can enable you to effectively connect with your customers, understand their challenges, concerns and opportunities
Understand BY products and recognize how they can be used to solve problems and create value for your customers
Conduct periodic business reviews to drive adoption and value with your customers
Delivering and communicating ROI for your customers, both internally and externally, throughout the customer life cycle
Act as the internal customer advocate within BY working various cross-functional teams
Follow internal processes to improve Customer's Satisfaction, Increase retention, Risk Mitigation
Nurture Customer Reference status
Coordinate with Sales team to identify and support cross-sell/up-sell opportunities that will allow customers to unlock further value through BY
Oversee customer escalations for BY related matters involving Value, Consumption and Adoption and liaise with internal organizations as required
Serve as an important source for information regarding the customer’s business needs and provide customer feedback to Product Management, Sales, and Marketing
Proactively support renewals discussions with your customers to ensure they are aware of the value achieved, rightsized for the future, and aware of solutions they may want to consider adding
Competitive salary and bonus plan
Access to market leading tools & technology to help drive your success
Work alongside an industry leading teams to help you drive intelligent and thought-provoking conversations
Flexible remote working
Ownership of the customer experience on your assigned accounts
The opportunity to learn and drive leading practices in customer success
The chance to define what customer success looks like in an environment with a diverse, industry leading supply chain offering
An environment to grow and develop a career in Customer Success and beyond, measuring what matters including your personal & skillset development
At least 8 years overall experience in Consulting, professional services, Implementation, Customer success management, or Account management or in industry required
Knowledge and experience in supply chain domain required
Customer facing experience required
Ability to travel within region up to 60% of the time to be onsite with customers
Excellent written and verbal communication & presentation skills
Strong negotiation and stakeholder management skills
Experience in interacting with C-Suite Executives required
Ability to work in a fast-paced, entrepreneurial, results-oriented culture
Data-driven with a commitment to drive/track consistent engagement process
Strong business and analytical acumen
Knowledge and understanding of SaaS technology landscape
Degree standard qualification
Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
Position Title
Customer Success Advisor - Retail Industry
Comparable Title
Customer Success Manager
Location
Virtual within the US
Overview
We partner with our customers to ensure they are maximizing value from their Blue Yonder products. You’ll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. You will be building long term relationships with both IT and business stakeholders, supporting them through their entire Blue Yonder journey. Internally, you will represent the voice of the customer and be a key member of the core account team, along with the Account Manager and Technical Account Manager. If you enjoy driving real value, working collaboratively both internally and externally in an energized and growing team, this role is for you.
How will you contribute and drive success?
What will offer you to do so?
What skills and experience do we seek?
Synonymous Job Title: Customer Success Advisor Intermediate*LI-AD1
#LI-remote
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The salary range for this position is $90,000 - $130,000 USD.
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
About the company
Notice
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