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Customer Success AI Operations Engineer
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Job Description
- Req#: 1714
Employer Industry: Risk Management and Technology Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within a fast-growing global team
- Supportive and collaborative work environment focused on innovation and teamwork
- Chance to work with cutting-edge technology in customer support and AI
- Recognition as one of the Best and Brightest Companies to Work For
- Commitment to diversity and equal-opportunity employment
What to Expect (Job Responsibilities):
- Build and maintain a library of knowledge articles and self-service content for AI tools
- Design case intake flows and define routing rules to improve case assignment accuracy
- Monitor trends in misrouted cases and adjust workflows to enhance operational excellence
- Collaborate with cross-functional teams to align workflows with service level agreements (SLAs)
- Track performance metrics, report results, and recommend adjustments for efficiency improvements
What is Required (Qualifications):
- Strong background in customer support operations, knowledge management, or workflow/process design
- Excellent communication skills for collaboration across various teams
- Experience with knowledge bases, workflow tools, and CRM systems (e.g., Salesforce)
- Ability to translate recurring customer issues into structured workflows and usable content
How to Stand Out (Preferred Qualifications):
- Experience in a high-volume customer support environment
- Familiarity with AI tools and their application in customer support processes
- Proven track record of improving customer satisfaction through process enhancements
#RiskManagement #CustomerSupport #AI #Innovation #CareerGrowth
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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