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Customer Success and Implementation Specialist- Health and Human Services (HHS)
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Job Description
- Req#: CD7593904F
Employer Industry: Behavioral Healthcare Technology
Why consider this job opportunity:
- Salary up to $120,000, with 20% of that based on retention and commissions
- Opportunities for professional development and career growth within the organization
- Comprehensive benefits package including medical, dental, and vision insurance
- Work remotely with flexibility, while also attending occasional in-person meetings and conferences
- Engage in meaningful work that enhances the quality of behavioral healthcare services
What to Expect (Job Responsibilities):
- Build and maintain relationships with state and regional child welfare agencies, focusing on training and monitoring evidence-based treatments
- Orient and onboard new customers to the employer's products, providing education on their use
- Collaborate with internal teams to ensure customer feedback is addressed and communicated effectively
- Manage customer contract deliverables from implementation through ongoing support
- Utilize project management tools to track customer activities and priorities
What is Required (Qualifications):
- Minimum of 5 years of experience in Child Welfare or related fields, including experience with state or local government agencies
- Experience managing projects or implementations in social services settings
- Basic knowledge of the Family First Prevention Services Act (FFPSA) and its relevance to child welfare
- Strong communication skills and ability to engage with diverse stakeholders
- Tech-savvy with a solid understanding of Child Welfare professional language and systems
How to Stand Out (Preferred Qualifications):
- Experience working with California social service systems
- Prior experience in customer success or SaaS environments
- Familiarity with HubSpot or similar CRM platforms
#BehavioralHealthcare #CustomerSuccess #RemoteWork #ProfessionalDevelopment #TechSavvy
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