• Job Description

  Req#: 9d501450-3563-4fbf-89b3-9e618ec7854e
  Employer Industry: Marketing Technology for Events
  
  Why consider this job opportunity:
  - Salary range of $55,000 to $70,000 CAD per year, with new team members typically starting between $55,000 - $62,500, based on experience
  - Work fully remotely in Canada, allowing for flexibility in your work environment
  - Customize your work hours to fit your schedule, promoting work-life balance
  - Comprehensive health and dental coverage, along with a parental leave top-up program
  - Unlimited vacation/PTO policy to support your well-being and happiness
  - Opportunity to contribute to a fast-growing SaaS company, gaining valuable experience in Customer Success
  
  What to Expect (Job Responsibilities):
  - Drive adoption and retention practices for Hive’s self-serve customer segment
  - Support renewal and retention efforts by ensuring customers realize ongoing value from Hive
  - Track progress and communicate effectively with customers when issues arise
  - Advocate for customers by documenting needs and sharing insights with internal teams
  - Contribute to the creation and maintenance of knowledge base articles and internal documentation
  
  What is Required (Qualifications):
  - 1–2 years of experience in a customer-facing role (Customer Success, Account Coordination, Support, Sales Development, or similar)
  - Excellent verbal and written communication skills, with strong active listening and empathy
  - Highly organized with strong time-management skills to handle multiple customers and priorities
  - Problem-solver mindset, capable of researching solutions and escalating issues as needed
  - Legal authorization to work in Canada
  
  How to Stand Out (Preferred Qualifications):
  - Background in SaaS, technology services, or subscription-based environments
  - Exposure to sales or account-growth motions (renewals, upsells, expansion support)
  - Familiarity with CRM or CS tools such as HubSpot, Salesforce, or Gainsight
  
  #MarketingTechnology #CustomerSuccess #RemoteWork #SaaS #CareerGrowth #FlexibleHours
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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