• Job Description

  Req#: R0014141
  Employer Industry: Telecommunications and Cloud Networking
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to work with a variety of internal teams, enhancing cross-functional skills
  - Flexible work environment, with the possibility of remote work
  - Engaging role that contributes directly to customer satisfaction and service excellence
  
  What to Expect (Job Responsibilities):
  - Act as a key support function to Customer Success Managers by handling administrative tasks
  - Provide administrative support in tracking and retaining data in company systems, including billing dates and contracts
  - Assist with billing queries and support billing audits
  - Track and drive end-of-life (EOL) activities and ensure timely resolution of disputes
  - Create and provide reports to support Customer Success Manager activities and customer meetings
  
  What is Required (Qualifications):
  - College degree and 1-3 years of professional-level experience or equivalent combination of education and experience
  - Proven ability to deliver high-quality, consistent customer service
  - Strong team player with the ability to adapt to change in a fast-paced environment
  - Excellent written and verbal communication skills in English
  - Proficiency in Microsoft Excel and good organizational skills
  
  How to Stand Out (Preferred Qualifications):
  - Experience in an administrative role or service management environment
  - Strong planning skills and ability to collaborate effectively with others
  - Familiarity with client relationship management and effective communication techniques
  
  #Telecommunications #CloudNetworking #CustomerSuccess #CareerOpportunity #RemoteWork
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  GTT Communications, Inc., formerly Global Telecom and Technology, is a multinational telecommunications and internet service provider company with headquarters in Tysons, Virginia, and incorporated in Delaware.

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