Sleeper
Customer Success Associate (Night Shift)
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Job Description
- Req#: 4f74766d-8db0-4930-9e57-bac6a2fc05af
Employer Industry: Sports Technology Platform
Why consider this job opportunity:
- Competitive salary
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan
- Flexible working hours and remote work options
- Opportunities for career advancement within a small, impact-driven team
- Work in a dynamic environment that connects people over sports
What to Expect (Job Responsibilities):
- Provide exceptional customer service while demonstrating product and industry knowledge through various communication channels, including email, chat, and social media
- Respond to user complaints, requests, and inquiries in a professional and timely manner, utilizing conflict resolution skills
- Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and fraud reviews as needed
- Support interdepartmental needs related to user interactions and the Daily Fantasy Sports (DFS) product
- Review player deposit and withdrawal transactions for potential fraud to ensure account integrity
What is Required (Qualifications):
- Minimum of 1 year of prior experience in a direct Customer Support/Success role
- Excellent verbal and written communication skills for effective collaboration across departments and with users
- Ability to work weeknights and weekends, covering 40 hours per week with 5 days of work
- Availability during holidays and major sports events
- Strong problem-solving skills and a customer-centric approach
How to Stand Out (Preferred Qualifications):
- Experience in the sports or gaming industry
- Familiarity with Daily Fantasy Sports (DFS) platforms
- Strong knowledge of regulatory compliance in gaming
- Ability to analyze data and identify trends related to user behavior
- Experience working in a fast-paced, team-oriented environment
#SportsTechnology #CustomerSupport #CareerOpportunity #CompetitivePay #RemoteWork
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