Remote Jobs
Customer Success Associate - Remote US - $18/Hour
5 days agoJob Description
- Req#: 457398BR
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Pay rate of $18.00/hour
- Opportunity for contract extension based on performance and volume
- Fully remote position, allowing for flexibility in work location
- Supportive environment for problem-solvers and excellent communicators
- Chance to make a positive impact by assisting customers through everyday challenges
- Emphasis on teamwork and continuous improvement in a fast-paced setting
What to Expect (Job Responsibilities):
- Respond to customer requests via live chat, email, and phone
- Assess and resolve common customer issues, such as travel and service-related hassles
- Maintain and exceed key performance indicators (KPIs) related to customer satisfaction and productivity
- Research and present solutions, clearly outlining next steps for customers
- Build trust and connection with customers, ensuring an exceptional experience
What is Required (Qualifications):
- Minimum of 2 years of experience in customer support; background in childcare or medical fields preferred
- Strong customer service skills, including empathy, courtesy, and efficiency
- Excellent written and verbal communication skills with a strong command of grammar and spelling
- Tech-savvy and adaptable in using online tools and systems
- Reliable and punctual with excellent time management skills
How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish
- Strong critical thinking and problem-solving abilities
- Positive and resilient attitude, with the ability to handle customer escalations calmly
- Team-oriented mindset with a willingness to embrace change and feedback
#CustomerService #RemoteWork #CareerOpportunity #ProblemSolving #CustomerSupport
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