Employer Industry: Technology Solutions Provider

Why consider this job opportunity:
- Full-time position with comprehensive benefits package
- Opportunity for career advancement and growth within the organization
- Flexible work schedule with hybrid/remote options available
- Unlimited PTO and paid company holidays
- Supportive and collaborative work environment focused on employee well-being
- Access to professional development through partnerships with leading tech companies

What to Expect (Job Responsibilities):
- Provide case creation and triage for all incoming customer events
- Diagnose and resolve technical issues related to end-user devices and software
- Maintain adherence to customer-defined operating processes and procedures
- Strive for First Call Resolution within designated Service Level Agreements
- Collaborate with team members and clients to share issue resolutions and improve processes

What is Required (Qualifications):
- 3 months to 2 years of work experience, or a recent graduate from an IT Technical School or possession of an Associate's Degree
- Progress toward or completion of CompTIA A+ or Microsoft Fundamentals certification
- Strong oral and written communication skills
- Ability to multi-task, particularly in a chat environment
- Basic understanding of Windows, Macintosh, and other operating systems and desktop hardware

How to Stand Out (Preferred Qualifications):
- Experience in a technical support role or IT service desk environment
- Proactive approach to building relationships with clients and team members
- Familiarity with industry trends and their impact on customer needs
- Strong problem-solving and analytical skills
- Ability to work independently and manage shifting priorities effectively

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