GitLab
Customer Success Engineer, Digital
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Job Description
- Req#: 8430401002
Employer Industry: Software Development and DevSecOps
Why consider this job opportunity:
- Salary up to $130,000 USD
- Flexible Paid Time Off to maintain work-life balance
- Equity Compensation & Employee Stock Purchase Plan for financial growth
- Opportunities for professional growth and development through a dedicated fund
- Supportive work environment with Team Member Resource Groups
- Fully remote position with an async-first work culture
What to Expect (Job Responsibilities):
- Drive end-to-end delivery of scaled customer engagement programs, including webinars, workshops, and newsletters
- Build and maintain audience targeting, registration flows, and event logistics
- Orchestrate customer journeys in Gainsight by managing lifecycle campaigns and reporting
- Manage communications and email programs in Marketo, including segmentation and scheduling
- Track engagement across key program signals and collaborate with stakeholders for program improvements
What is Required (Qualifications):
- Experience owning the full execution lifecycle of scaled digital programs
- Hands-on experience administering Gainsight for customer journey orchestration
- Proficient in managing Marketo email programs, including audience segmentation
- Experience using Zoom for webinar setup and analytics
- Strong written communication skills for customer-facing content at scale
How to Stand Out (Preferred Qualifications):
- Familiarity with DevSecOps concepts or willingness to learn quickly
- Related experience in customer success operations, digital marketing, or SaaS operations
#SoftwareDevelopment #CustomerSuccess #RemoteWork #CareerGrowth #DevSecOps
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