What's your preference?
Job Description
- Req#: 878f8c29-b287-488d-b6c0-e65e059f24b4
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $112,000 a year
- Flexible, remote-friendly work environment
- Opportunities for personal and professional development through employee-driven programs
- Be part of a mission-driven company transforming the healthcare industry
- Great benefits, including flextime off
- Chance to support a variety of healthcare customers focused on modernizing healthcare technology
What to Expect (Job Responsibilities):
- Serve as the primary day-to-day point of contact for customers using the platform
- Connect platform functionality and customer use cases to support capability adoption plans
- Drive adoption and scale the use of capabilities at customer sites to foster growth
- Investigate complex issues and collaborate with internal teams to develop remediation plans
- Conduct customer training and demos across the product suite to facilitate adoption
What is Required (Qualifications):
- Minimum 5 years of related work experience as a Customer Success Manager
- Bachelor’s degree in IT or a related technical field, or equivalent professional experience
- Experience working in technology or healthcare, preferably on the vendor side
- Strong communication skills to explain technical concepts to a diverse audience
- Proficiency in creating compelling presentations and materials using Microsoft Office tools
How to Stand Out (Preferred Qualifications):
- Multiple years in IT support or relevant experience in the healthcare industry
- Familiarity with SQL Server, JIRA, and other technologies to resolve complex data issues
- Proven ability to lead successful client meetings with various stakeholders
- Knowledge of HIPAA and experience with EHR or claims data
- Experience interacting with Product and Engineering teams for software improvements
#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #DataManagement
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Arcadia's population health management software is integral to healthcare organizations achieving financial success in value-based care. Request a demo.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.