• Job Description

  Req#: 1317985

  Customer Success Manager (Remote)

  UrbanBound is looking for smart, motivated, passionate builders to join our growing team of Revenue professionals revolutionizing the relocation industry. We believe that through innovative technology and superior support, we can turn a stressful, confusing, and overwhelming process into a predictable and manageable experience that exceeds our client’s needs.

  UrbanBound is the leading provider of relocation management software. Our fast-paced team builds smart software to help HR and mobility professionals manage and track relocation benefits while offering employees a proven, self-guided process to relocate for their job. Our bold vision for the future of relocation challenges the way the industry has worked for decades, and we’re gaining significant traction as a result. Clients include the fastest-growing companies in the world, large healthcare systems and the Fortune 500. They all view UrbanBound as a critical component for their workforce attraction and retention strategy.

  We’re building an inclusive workplace that offers top performers from all backgrounds the opportunity to collaborate and grow their careers. Learn more about our history, our core values, and what it’s like to be UB: http://urbanbound.com/careers

  What we are looking for:

  We are seeking a highly motivated, data driven and customer-focused individual to join our team as a Customer Success Manager. You will be responsible for building relationships with our clients and ensuring adoption of our products for successful business outcomes through education and enablement. You are passionate about working with customers to understand their needs, address their concerns and provide them with expert guidance and support while driving maximum revenue for the company.

  This is an opportunity to join a newly established customer success team and to help us scale.

  Responsibilities :

  • Develop a deep understanding of each customer's unique goals, needs, and desired outcomes.
  • Proactively identify and address potential challenges or roadblocks that may hinder customer success.
  • Implement a structured and proactive approach to nurturing customer relationships and driving value throughout their lifecycle.
  • Align internal teams and processes to ensure the voice of the customer is being heard internally to improve customer experience and drive retention.
  • Help build metrics and measurements to track customer success, adoption, and overall satisfaction.
  • Provide ongoing training and support to empower both our team members and customers to achieve their goals within the customer success framework.
  • Serve as the expert for a book of business and provide guidance and support on all aspects of their goals.
  • Implement strategies to increase customer engagement and adoption of our technology platform by being proactive.

  Qualifications:

  • Bachelor’s degree
  • 5+ years of experience in a customer-facing role, preferably in the technology industry.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Proactive problem-solving skills and the ability to use data to think strategically.
  • Experience with project management and the ability to manage multiple tasks and priorities simultaneously.
  • History of curiosity and seeking out information to always be learning.
  • Proven track record of successfully managing and retaining customer accounts.
  • Proficiency in Salesforce, G-Suite and learning new technologies.

  We provide:

  • A collaborative work environment where you will make decisions daily that positively impact the business.
  • A competitive salary and benefits that include pre-tax commuter benefit, 401K, discounted membership to the building's gym, and competitive health, dental and vision coverage.
  • A true work-life balance where family and health come first. Need to take a break? No problem. We have an open vacation policy, as we want everybody to feel well-rested, energetic, and ready to seize the day.
  • A contemporary, welcoming office located in the central loop’s newly-renovated Franklin building — one of the most recognized skyscrapers in Chicago. This address has easy access to CTA trains and Metra, and provides all the benefits of working downtown, such as an Amazon Go in the lobby, and several other restaurant options in the building.
  • Company-wide celebrations; game night is a regular occurrence at UrbanBound as is wine night, book club, and sporting events. From trolley rides to boat tours to whirlyball outings… when we meet our quarterly goals, everyone celebrates!

• About the company

  UrbanBound is the smart software solution that helps companies manage, track and administer employee relocation benefits. Our relocation management software provides a better relocation experience for employees and helps companies control relocation co...

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