Elsevier
Customer Success Manager II, Clinical Solutions (Remote)
This job is now closed
Job Description
- Req#: R96381
Employer Industry: Healthcare Information and Analytics
Why consider this job opportunity:
- Comprehensive health benefits, including medical, dental, and vision coverage
- Retirement benefits with a 401(k) match and Employee Share Purchase Plan
- Wellness initiatives and programs to support work-life balance
- Opportunities for professional development, including study assistance and sabbaticals
- Up to two additional days of paid leave for volunteering and participating in Employee Resource Groups
What to Expect (Job Responsibilities):
- Build and maintain strong, trusted relationships with customers to support their long-term success
- Act as the primary post-sales contact, guiding customers through their engagement and growth journey
- Collaborate cross-functionally to ensure customer needs are understood and addressed
- Monitor account health, identify risks or opportunities, and support proactive engagement strategies
- Participate in high-level discussions with both customer and internal leadership
What is Required (Qualifications):
- Background in Nursing, Health Administration, Informatics, or a related field preferred
- 3–5 years of experience at a SaaS company preferred
- High level understanding of subscription-based business models and the customer lifecycle
- Proficiency in CRM, Customer Success platforms, Microsoft Office Suite, and other relevant customer management tools
- Excellent organizational skills and effective problem-solving abilities
How to Stand Out (Preferred Qualifications):
- Experience with customer engagement, adoption strategies, and relationship management
- Knowledge of digital health solutions or similar enterprise technologies; publishing experience is a plus
- Skilled in analyzing data, identifying trends, and translating insights into action
- Fluency in English; additional languages such as Arabic, Spanish, or Portuguese are a plus
- Excellent virtual and in-person facilitation, presentation, and influence skills
#HealthcareAnalytics #CustomerSuccess #SaaS #CareerGrowth #WorkLifeBalance
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance.
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