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Job Description
- Req#: 4241335005
Employer Industry: Work Management Software
Why consider this job opportunity:
- Salary up to $122,850 USD
- Opportunity for career advancement and growth within the Global Customer Success Team
- Hybrid work mode, meeting in the office 2-3 times a week for collaboration
- Supportive and collaborative work environment focused on problem-solving
- Chance to make a significant impact on customer success and productivity
What to Expect (Job Responsibilities):
- Manage the gross and net retention of accounts in your book of business
- Provide guidance on optimizing Wrike usage based on customer use cases and work processes
- Conduct Executive Business Reviews (EBRs) to assess customer progress and measure Wrike’s impact
- Collaborate with marketing teams to identify references and case studies
- Advocate for customers' needs in meetings with product managers to influence product evolution
What is Required (Qualifications):
- Minimum of 2 years of experience in a customer-facing role, ideally in account management or customer success/services
- Experience working with marketing, IT, and PMO teams
- Ability to build and maintain strong relationships with diverse clients, including executives
- Knowledge and experience in project management, business process redesign, and change management
- Strong verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Strong public speaking skills for leading C-Level conversations on business optimization
- Passion for teaching and instilling knowledge in others
- Ability to dive into technical product details for thorough understanding
- Excellent organizational, note-taking, project management, and time management skills
- Masterful project management skills to oversee multiple concurrent initiatives
#WorkManagement #CustomerSuccess #CareerOpportunity #HybridWork #ProjectManagement
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Only Wrike's work management platform gives your team full visibility and control over all your tasks and projects. Project management software has never been more collaborative.
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