• Job Description

  Req#: 6907891
  Employer Industry: Hospitality Technology
  
  Why consider this job opportunity:
  - Salary up to $120,000
  - Opportunity for career advancement and growth within the organization
  - Hybrid work model with in-office requirements just two days per week
  - Comprehensive benefits package including medical, dental, and vision insurance with 75% premium coverage
  - Generous parental leave and flexible time off policies
  - Employee development programs including tuition reimbursement and free LinkedIn Learning membership
  
  What to Expect (Job Responsibilities):
  - Develop trusted advisor status with key stakeholders and executive sponsors to own strategic customer relationships
  - Help customers achieve their business goals using the employer's solutions, supported by tech touch and organizational tools
  - Lead the expansion of customer accounts by identifying upsell and cross-sell opportunities, partnering with sales to meet revenue retention targets
  - Build and execute success plans, conduct regular business reviews, and align on KPIs to ensure value realization
  - Champion customer needs internally and collaborate with cross-functional teams to ensure a cohesive customer experience
  
  What is Required (Qualifications):
  - 5–8+ years of Customer Success, Account Management, or Strategic Consulting experience in a B2B SaaS environment
  - Proven track record of managing complex, high-value customer relationships and delivering measurable business outcomes
  - Strong executive presence with experience engaging VP/C-level stakeholders
  - Deep understanding of customer lifecycle management and success metrics (GRR, NRR, NPS)
  - Excellent communication, facilitation, and project management skills
  
  How to Stand Out (Preferred Qualifications):
  - Experience in the restaurant, hospitality, or convenience retail industries
  - Familiarity with customer engagement, loyalty, or digital marketing technologies
  - Experience with Salesforce and Gainsight
  - Knowledge of point-of-sale systems such as Micros or Toast or related technologies
  
  #HospitalityTechnology #CustomerSuccess #CareerOpportunity #CompetitivePay #EmployeeBenefits
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Paytronix provides customer engagement solutions and loyalty programs for restaurants, retail chains, and convenience stores.

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