ABOUT STRAUMANN

Headquartered in Basel, Switzerland, the Straumann Group employs approximately 9000
people worldwide. Its products, solutions and services are available in more than 100 countries through a broad network of distribution subsidiaries and partners, featuring the global brands Straumann, Neodent, Medentika, and other fully or partly-owned partner companies.

DSO Team Straumann Group

Our Global DSO Department is a dedicated unit that fully leverages our brands and services to become the leading partner of choice for dental service organizations. The DSO Team is committed to building and serving corporate accounts across all product segment (implants, bone regen, digital) through winning business concepts and consultative sales approach. By addressing the entire value creation model, the DSO Team helps these organizations grow their practices by incorporating new treatment concepts, reducing the number of visits for patients and driving innovation.

With the dedicated and powerful team of high-profile managers in all key countries with a unified approach, we want to build the best team in the industry and take leadership position in DSO.

Job Purpose

This position will drive the growth of our DSO Accounts by building and developing long-term strategic partnerships with the major DSO Accounts. The DSO Customer Success manager (CSM) will create strategic account plans that identify and leverage new growth opportunities to ensure the desired top line growth and market share of our customers. As a CSM, you will be responsible for maximizing the share of wallet of Straumann Group by leveraging the entire product and solution portfolio and supporting the acquisition of new customers. Together with the whole Straumann Group organization and the DSO team, you will execute deals, realize cross-selling opportunities that boost the win rate of our customers.

To ensure the proximity to our customers, the Customer Success Manager will report directly into the Head of DSO Nordics and is part of the DSO EMEA organization.

Main Tasks and Responsibilities

• Engages with customers after initial sale and drives the value realization

• Grows the market shares of DSO accounts and the Straumann Group Share of Wallet within DSO accounts

• Responsible for the population of a DSO Sales Funnel and the corresponding sales forecasts and strategic Account Management plans of key customers

• Responsible for customer project management, roll-outs as well as excellence in execution of (international) deals

• Supports the implementation of Marketing and Sales strategies and creates insights through Market and competition analysis

Requirements

Education

• Bachelor or Master Degree in a relevant field of work (e.g. Business Administration, Life science, Dental etc.) or an equivalent combination of education and work related experience

• Extensive experience (at least 5 years) within a Sales and Business Development or a key Role in Dental with proven commercial success preferably in the medical devices field, ideally in dental field

• Experience within business consultancy frameworks and consultative selling techniques utilizing data that create insights and enable new business cases and new commercial opportunities

• Fluent in English, both written and spoken. Every additional language is a plus

• Comfortable with up to 40% (national) traveling

Personal Attributes

• Strong service skills and customer focus

• Energetic, proactive and performance-driven professional with entrepreneurial spirit
  (= can-do attitude and customer focus)

• Ability to work independently and collaboratively in a matrix environment

• Strong presentation, excellent communication skills and convincing personality with stamina and perseverance

• Analytical thinking and high degree of ease with figures and financial information in order to create and implement successful sales strategies

• Effective relationship builder at executive level as well as team player with internal stakeholders

• Excellent time management and project management abilities