• Job Description

  Req#: ea589923-f7fe-4ce2-b90a-b487218d14e0
  Employer Industry: Cybersecurity and Compliance Solutions
  
  Why consider this job opportunity:
  - Industry-competitive compensation
  - Comprehensive benefits including 100% covered medical, dental, and vision for employees and dependents
  - Flexible work hours and location, with remote work options available
  - Open PTO policy and 16 weeks of fully-paid parental leave for new parents
  - Opportunity to work with high-profile enterprise clients and make a significant impact in a growing startup environment
  - Collaborative and inclusive company culture that values diverse talent
  
  What to Expect (Job Responsibilities):
  - Lead post-sales activities for enterprise customers, including onboarding, implementation, and product adoption
  - Collaborate with Account Managers to drive renewal and expansion opportunities within your book of business
  - Become a product expert and provide professional advice on security best practices and compliance standards
  - Manage a portfolio of 40 Enterprise customers, ensuring their ongoing success and satisfaction
  - Develop trusted relationships with key accounts and customer stakeholders to promote advocacy and retention
  
  What is Required (Qualifications):
  - 8+ years of experience as a Customer Success Manager for a SaaS company
  - Proven experience managing a book of business within the Enterprise sector
  - Strong background in onboarding, implementation, and identifying opportunities for customer expansion
  - Excellent communication skills and ability to build relationships with technical customers
  - Track record of achieving retention targets and fostering long-term customer relationships
  
  How to Stand Out (Preferred Qualifications):
  - Experience in audit (internal or external), risk management, compliance, or GRC frameworks/tools
  - Demonstrated ability to work independently with minimal supervision
  - Strong problem-solving skills and enthusiasm for making an impact in a startup environment
  - Extensive experience interacting with C-level executives and building trusted relationships
  
  #Cybersecurity #CustomerSuccess #SaaS #RemoteWork #DiversityAndInclusion
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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