Xplor
Customer Success Manager-Fitness & Wellbeing
This job is now closed
Job Description
- Req#: REF3001L
Employer Industry: Technology Solutions for Small and Medium-Sized Businesses
Why consider this job opportunity:
- Salary up to $95,000
- May be eligible for a quarterly bonus
- Fully remote work flexibility, allowing you to collaborate from anywhere within the U.S.
- 12 weeks of fully paid gender-neutral parental leave
- Commitment to social impact with 3 extra days off to volunteer
- Access to free mental health support and ongoing Diversity & Inclusion initiatives
What to Expect (Job Responsibilities):
- Manage a portfolio of 25-40 mid-market accounts, focusing on retention, churn prevention, and growth opportunities
- Execute the full sales cycle for renewals, upsells, and value-added services within your portfolio
- Act as a product expert for Xplor MarianaTek, driving adoption and managing change
- Monitor customer health and take immediate action to mitigate risks and develop creative solutions for retention
- Collaborate with internal teams to drive customer success and improve efficiency
What is Required (Qualifications):
- 4-6 years of experience in an Account Management or Customer Success role, preferably in a SaaS environment
- Experience managing strategic and growing accounts
- Skilled in independently negotiating contract terms and addressing pricing objections
- Highly proficient with CRM applications and Microsoft Office Suite
- Educational Qualifications: BA/BS Degree preferred
How to Stand Out (Preferred Qualifications):
- Experience in boutique fitness preferred but not required
- Experience using Mariana Tek and Xplor Growth is a plus
#TechnologySolutions #CustomerSuccess #RemoteWork #CareerGrowth #DiversityAndInclusion
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We are the first global company integrating smart software, seamless payments, and Commerce Accelerating Technologies. We help our customers achieve more growth, faster.
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