• Job Description

  Req#: 541802
  Advantages of Joining Employer:
  
  Joining Employer offers several advantages for prospective candidates:
  
  - Opportunity to maximize customer value and drive accelerated adoption of CDW supported solutions
  - Chance to develop and maintain strategic relationships with customers and become a trusted advisor
  - Work with a diverse range of teams including sales, pre-sales, services, and channel teams
  - Be a subject matter expert in multiple families of technology solutions
  - Deliver a world-class customer experience while driving customer health, retention, and expansion.
  
  Responsibilities:
  
  - Establish trusted/strategic advisor relationship with assigned customers and drive continued value of solutions
  - Identify upsell and cross-sell opportunities for solutions and services
  - Manage overall and ongoing relationship with multiple customers through proactive account management
  - Orchestrate and gain strong buy-in with external and internal teams throughout the customer's lifecycle
  - Work with clients to establish critical goals and help them achieve their objectives
  
  Key Areas of Responsibility:
  
  - Develop and deliver success plans to key customers, identifying stakeholders, milestones, metrics, and risks
  - Engage with customer executives and influential stakeholders to measure the overall impact of solutions
  - Facilitate frequent customer consultations to strengthen relationships and drive value realization
  - Measure and report the impact of offerings to ensure a common understanding of value
  - Act as 'Voice of the Customer' to advocate for customer needs cross-departmentally.
  
  Qualifications:
  
  - Bachelor's Degree in IT, Business, or related field or equivalent experience
  - 3-5 years of experience in IT relationship management or account management
  - 2 years of experience working with customers in an Account Management, Pre-Sales, or Customer Success role
  - Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
  - Customer Success certification.
  
  Required Skills:
  
  - Excellent communication skills, both verbal and written
  - Ability to balance multiple priorities and adapt to changing business needs
  - Strong analytical skills and ability to proactively collaborate and problem solve
  - Ability to learn new technology and keep pace with an ever-changing industry
  - Proficiency in Microsoft Office Suite.
  
  Preferred Qualifications:
  
  - Proficiency in technology, software, and licensing programs
  - Sales and/or technical certifications specific to the Technology or Partner line of business
  - ITIL Foundation Certification
  - PMP and/or Project Management experiences
  - End-user experience with SalesForce CRM
  - Experience with Gainsight or like Customer Success toolset.
  
  Additional Information:
  
  - Ability and willingness to travel up to 10% or as needed to other CDW locations or client sites.

• About the company

  CDW Corporation, headquartered in Lincolnshire, Illinois, is a provider of technology products and services for business, government and education.

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