Employer Industry: IT Services

Why Consider this Job Opportunity:
- Competitive salary with opportunities for growth and advancement
- Remote work flexibility
- Chance to work with a diverse portfolio of mid-tiered customers
- Opportunity to build strong relationships with customers and act as their advocate
- Collaborative work environment with cross-functional teams
- Ability to make a positive impact on customer satisfaction and retention

What to Expect (Job Responsibilities):
- Establish and maintain trusted relationships with assigned mid-tiered customers
- Develop and execute customer success plans to help customers achieve their business outcomes
- Drive adoption and utilization of managed services to maximize value and ROI
- Analyze customer data to improve the customer experience
- Act as a liaison between customers and internal teams to streamline partnerships and simplify processes

What is Required (Qualifications):
- Bachelor's Degree in IT, Business, Sales, Communication, or Marketing, or equivalent experience
- At least three (3) years of experience in IT relationship management, project management, or account management
- Exceptional communication and interpersonal skills
- Strong organizational and attention to detail abilities
- Proven ability to build positive working relationships with customers and internal teams

How to Stand Out (Preferred Qualifications):
- Strong understanding of Managed Services or IT
- ITIL Foundation Certification
- PMP and/or Project Management experiences
- In-depth knowledge of Microsoft Office Suite
- Gainsight experience

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