Employer Industry: Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely within the U.S. with minimal travel required
- Engage in strategic customer relationship management with a focus on retention and expansion
- Collaborate with cross-functional teams to drive customer success and satisfaction
- Chance to develop deep product knowledge and apply industry expertise to solve customer challenges

What to Expect (Job Responsibilities):
- Develop deep product knowledge to align features with business outcomes and communicate roadmap insights
- Identify and execute expansion opportunities by creating tailored commercial solutions
- Monitor customer health metrics and conduct strategic business reviews to ensure satisfaction
- Build and maintain executive-level relationships to penetrate accounts strategically
- Advocate for customers by providing feedback to internal teams to improve product offerings

What is Required (Qualifications):
- Minimum of 3 years of experience in Customer Success or related roles with mid-market/enterprise customers
- Proven ability to manage multiple accounts using customer success tools and methodologies
- Strong data analysis skills to optimize account performance and drive retention
- Excellent collaboration abilities across cross-functional teams
- Exceptional presentation skills and data storytelling abilities

How to Stand Out (Preferred Qualifications):
- Experience with conflict resolution and crisis management
- Track record of driving upsells and renewals within a scalable model
- Strong critical thinking skills and ability to develop creative solutions

#TechnologySolutions #CustomerSuccess #RemoteWork #CareerGrowth #DataAnalysis

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