• Job Description

  Req#: R13659
  Employer Industry: Healthcare Technology Solutions
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Flexible work environment with options for remote work
  - Supportive and collaborative workplace culture
  - Engage in meaningful work that improves healthcare accessibility and quality
  - Comprehensive health and financial benefits, including employee assistance programs and tuition assistance
  - Opportunity to participate in company-sponsored events and initiatives
  
  What to Expect (Job Responsibilities):
  - Proactively coach and advise customers to achieve optimal performance on the employer's platform
  - Develop and implement success plans tailored to individual customer needs and business goals
  - Build and maintain strong relationships with customer leadership and operational teams
  - Monitor customer satisfaction and address issues to enhance retention and growth
  - Facilitate communication between customers and internal teams to ensure seamless service delivery
  
  What is Required (Qualifications):
  - Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or a closely related field
  - 5–7 years of relevant professional experience in healthcare or a closely aligned industry
  - Executive-level communication and interpersonal skills
  - Experience with revenue cycle management or electronic medical records (EMR)
  - Ability to travel as needed, typically 20% or less
  
  How to Stand Out (Preferred Qualifications):
  - Familiarity with established medical specialties such as pediatrics, family medicine, or behavioral health
  - Strong customer relationship skills and high emotional intelligence
  - Proven ability to negotiate difficult conversations and resolve conflicts effectively
  - Experience working in sales, client services, or operations within a healthcare context
  - Proactive and high-energy work style with strong problem-solving abilities
  
  #HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveCulture
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  athenahealth, Inc. is a private American company that provides network-enabled services for healthcare and point-of-care mobile apps in the United States.

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