Cambium Learning Group
Customer Success Manager
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Job Description
- Req#: REQ-4271
Employer Industry: Education Technology
Why consider this job opportunity:
- Remote-first organization offering flexibility in work-life balance
- Opportunity for career advancement and growth within the organization
- Competitive reimbursement for setting up a home or remote office
- Engaging work environment focused on customer success and product adoption
- Chance to make a positive impact on K-12 education systems and student learning
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for assigned accounts, leading onboarding and implementation efforts
- Deliver tailored product walkthroughs and training to meet customer goals
- Create and maintain onboarding tools, documentation, and training resources
- Monitor customer activity and feedback to identify engagement opportunities and risks
- Manage renewals and identify upsell and expansion opportunities
What is Required (Qualifications):
- BA/BS degree in Business, Education, Communications, or a related field
- 2–4 years of experience in education, with 1–2 years in customer success, account management, or a related role
- Strong understanding of K–12 education systems, including hybrid homeschooling and virtual schooling models
- Exceptional interpersonal, written, and verbal communication skills
- Proven ability to build rapport and foster relationships that lead to successful implementation and program expansion
How to Stand Out (Preferred Qualifications):
- Experience supporting sales-related initiatives such as renewals, upsells, or expansion strategies
- Outgoing, energetic, and resourceful personality
- Experience managing multiple accounts with strategic, data-driven engagement
#EducationTechnology #CustomerSuccess #RemoteWork #CareerGrowth #K12Education
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Cambium Learning designs and publishes instructional technology for elementary, secondary, and adult students and teachers.
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