JumpCrew
Customer Success Manager
Pay$75000.00 - $115000.00 / year
LocationNashville/Tennessee
Employment typeFull-Time
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Job Description
- Req#: o7QLvfwX?nl=1
- Own the end-to-end onboarding journey through the first 60 days, leading clients through our proven onboarding playbook to drive immediate impact.
- Align cross-functional internal teams (sales, delivery, marketing, analytics, product) with client stakeholders to meet onboarding timelines and expectations.
- Establish onboarding milestones and KPIs, ensure task accountability, and proactively remove roadblocks.
- Deliver a frictionless onboarding experience that consistently meets or exceeds CES benchmarks.
- Track onboarding satisfaction metrics and leverage feedback to implement process improvements and enhance time-to-value.
- Provide clear documentation, reporting, and status updates for internal and client teams throughout onboarding.
- Build strong relationships with client stakeholders and executive sponsors, positioning yourself as a strategic advisor and trusted resource.
- Conduct regular touchpoints and strategic reviews to ensure alignment, adoption, and progression toward client goals.
- Champion client needs internally and translate business objectives into executional plans.
- Identify opportunities for additional services, product features, or strategic support that align with client objectives.
- Support Account Management and Sales in revenue expansion and renewal efforts by surfacing insights and advocating for continued value delivery.
- 3u20135+ years of experience in Customer Success, Account Management, or Project Management rolesu2014ideally within B2B marketing, sales enablement, SaaS, or services environments.
- Proven project management experience leading cross-functional initiatives with multiple stakeholders, structured workflows, and timeline accountability.
- Project management certification is strongly preferred: PMP, CAPM, CSM, or PRINCE2.
- Hands-on experience with CRM systems (e.g., Salesforce, HubSpot), digital marketing platforms, and client analytics tools.
- Exceptional communication and presentation skills, with the ability to manage details while maintaining strategic perspective.
- Ability to prioritize, multitask, and thrive in a fast-paced, client-centric environment.
- Analytical mindsetu2014comfortable using data to measure onboarding success, generate insights, and inform decisions.
- Passion for client success, continuous improvement, and cross-functional collaboration.
- Location: Onsite, JumpCrew HQ- Nashville, TN
- Flexible work environment
- Competitive salary
- Unlimited PTO plan
- 9 company holidays
- Medical, dental/vision benefits, 401k
- Learning and career growth opportunities
- Bring your (well-behaved) pet to the office
Job Title: Customer Success Manageru00A0Overview:JumpCrew is looking to hire a high-impact Customer Success Manager to lead and elevate the post-sale experience for our sales and marketing clients. This role is responsible for managing a structured onboarding playbook, aligning internal and external stakeholders, and ensuring a seamless transition that delivers measurable value. You will be directly accountable for delivering a benchmark Client Effort Score (CES) and ensuring every client is positioned for long-term success.This is a client-facing, project-oriented role ideal for a professional who combines exceptional relationship-building skills with strong project management expertise and a passion for operational excellence.u00A0
What Youu2019ll Do:u00A0u00A0Client Onboarding & Playbook Executionu00A0
Client Effort Score (CES) Accountabilityu00A0
Client Success Strategy & Relationship Managementu00A0
Growth & Retention Enablementu00A0
What You Bring u00A0u00A0
Additional Information u00A0u00A0
Why Join Us?JumpCrew, headquartered in Nashville, TN, is a three-time winner of Nashvilleu2019s Best and Brightest Companies to Work For (2021, 2022, 2023). We've been recognized as the #1 Best Small Company to Work For in Nashville (2017), one of Nashvilleu2019s Best Places to Work (2018 & 2019), and listed among Crunchbaseu2019s 50 Hot Startups. For more information, visit JumpCrew.com .u00A0
At JumpCrew, weu2019re leading the way in Growth-as-a-Service (GaaS) by helping B2B companies accelerate revenue with world-class sales and marketing solutions. As a CSM, youu2019ll play a critical role in shaping client success and building trusted, long-term relationships. Join a collaborative, high-performance team where your work directly fuels our clients' growthu2014and our own.u00A0
About the company
JumpCrew's outsourced sales and marketing services help you boost revenue and close deals. Outsource sales teams save time and money. Learn more.