Emplifi
Customer Success Manager - (Remote within Western North America)
This job is now closed
Job Description
- Req#: 5786392003
Employer Industry: Digital Marketing Company
Why Consider this Job Opportunity:
- Competitive pay and benefits package including Medical, Dental, Vision & Life Coverage Options
- Opportunity for professional growth and development within a rapidly growing environment
- Chance to work with the world's biggest brands at the CX tech leader
- Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
- Flexible working hours and unlimited PTO for a healthy work-life balance
- Access to an Employee Assistance Program (EAP) for additional support
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for customers in the assigned territory or named accounts
- Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption
- Monitor client usage and product adoption rates, offering training sessions and tailored solutions
- Develop strategies to ensure high retention rates and manage the contract renewal process
- Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs
What is Required (Qualifications):
- Bachelor's degree in Business, Marketing, Communications, or a related field
- Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry
- Demonstrated ability to build strong relationships and manage key customer accounts
- Proficient understanding of digital marketing services such as social media, content marketing, etc.
- Strong problem-solving skills and excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Experience in customer success or account management within the digital marketing industry
- Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms
- Familiarity with social media data analysis and CX management
#DigitalMarketing #CustomerSuccess #ProfessionalGrowth #FlexibleWork #CuttingEdgeTechnologies
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 7,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.