CDW
Customer Success Manager - Cisco - (Job Number: 24000413)
This job is now closed
Job Description
- Req#: 579942
Employer Industry: IT Consulting
Why Consider this Job Opportunity:
- Salary up to $[highest pay]
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and retention
- Access to advanced insights and understanding of the IT industry
What to Expect (Job Responsibilities):
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solutions
- Identify upsell and cross-sell opportunities of solutions and services
- Manage ongoing relationships with multiple customers through proactive, open, responsive, and collaborative account management
- Develop and deliver 'success plans' to key customers, identifying stakeholders, milestones, metrics, and risks inherent in an implementation
- Engage with customer executives and other influential stakeholders to track and measure the overall impact of aligned solutions to an organization
What is Required (Qualifications):
- Bachelor's Degree in IT, Business or a related field or equivalent experience
- 3-5 years of experience in IT relationship management, project management, or account management of multiple customers
- 2 years of experience working with customers in the specified Partner line of business in an Account Management, Pre-Sales, or Customer Success role or equivalent experience
- Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
- Customer Success certification (industry leading)
- Excellent communication skills both verbal and written
- Ability to balance multiple priorities and adapt to changing business needs
- Strong analytical skills and ability to proactively collaborate and problem solve
- Ability to understand and keep pace with an ever-changing industry
- Ability to travel up to 10% or as needed
- In-depth knowledge of Microsoft Office Suite
How to Stand Out (Preferred Qualifications):
- Proficiency in technology, software and licensing programs
- Sales and/or technical certifications specific to the Technology or Partner line of business
- ITIL Foundation Certification
- PMP and/or Project Management experiences
- End-user experience with SalesForce CRM
#ITConsulting #CustomerSuccess #CareerOpportunity #CompetitivePay #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
CDW Corporation, headquartered in Lincolnshire, Illinois, is a provider of technology products and services for business, government and education.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.