Kyriba

Customer Success Manager


PayCompetitive
LocationPoland/Maine
Employment typeFull-Time

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  • Job Description

      Req#: R-05635
      Employer Industry: Financial Technology (SaaS)

      Why consider this job opportunity:
      - Competitive salary with generous benefits plan and stock options available
      - Opportunity for career advancement and growth within a globally scaling SaaS company
      - Work remotely from anywhere within EMEA, providing flexibility in your work environment
      - Engage with a diverse customer base and develop high-trust relationships across multiple EMEA markets
      - Supportive and inclusive company culture dedicated to diversity, equity, and inclusion
      - Chance to make a significant impact on customer success and business outcomes

      What to Expect (Job Responsibilities):
      - Engage with customers across multiple EMEA markets to drive value realization and ensure business outcomes
      - Manage a diverse portfolio of customers, including large global businesses with complex needs
      - Proactively ensure customers adopt full functionality of Kyriba's solutions for maximum value
      - Facilitate executive meetings to measure progress and adapt to regional business practices
      - Develop and document account strategies in Customer Success Plans to drive customer engagement and growth

      What is Required (Qualifications):
      - 5+ years of experience in Customer Success, Account Management, or Sales
      - Strong knowledge of SaaS models and value-based engagement
      - Proven track record of driving client adoption, retention, and growth
      - Exceptional relationship-building, communication, and stakeholder management skills
      - Experience working across multiple international markets and navigating diverse business cultures

      How to Stand Out (Preferred Qualifications):
      - Experience facilitating executive-level meetings and advisory boards
      - Fluency in one or more European languages (German, French, Spanish, Polish, Portuguese, Italian, Dutch) alongside strong English proficiency

      #FinancialTechnology #CustomerSuccess #RemoteWork #CareerGrowth #DiversityAndInclusion

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

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