• Job Description

  Req#: i6yKLss5QDJ3

  About WorkSpan

  
  

  WorkSpan is the #1 co-sell management network that empowers companies to turbocharge and scale their co-sell revenue growth. Partnership and Sales teams use WorkSpan’s secure SaaS solution to collaborate with partners on deals, exchange co-sell referrals from their CRM, manage shared pipelines, and track performance on a live dashboard. We raised $30 Million in Series C funding in October 2022. This funding round was led by global software investor Insight Partners with participation from Mayfield and M12, Microsoft's venture fund. The funding will be used to further invest in customer innovation and growth.

  
  

  As the industry’s leader in Ecosystem Business Management, we power the top 10 business ecosystems in the technology and communications industry, managing over $50 billion in the joint pipeline. Our customers, including Microsoft, Cisco, SAP, VMware, HPE, Accenture, Ericsson, and Red Hat, see a 6x faster speed to market for joint solutions and a 2x increase in partner manager productivity.

  
  

  Join our team for the opportunity to:

  Own your results and make a tangible impact on the business

  Be treated like the expert you are

  ‍ Work with smart, passionate people every day

  
  

  Responsibilities:

  • CSM will serve as the Success point of contact during and post-implementation and will work closely with the Project manager and Professional services team to understand the project scope and requirements, align on project timelines, and risks and will participate in key events during the implementation process.

  • Post implementation, CSM will be the main point of contact for everything WorkSpan with the customer.

  • Responsible for driving customer adoption and success for WorkSpan customers and their partners, identifying key stakeholders and engaging with them proactively to ensure a seamless experience for end-users.

  • Build effective success plans in collaboration with the Account Executive.

  • Develop a trusted advisor relationship with customers and their executive sponsors.

  • Collaborate with the Sales team on effective Quarterly business review sessions and account reviews.

  • Partner with internal WorkSpan teams- Sales, Professional Services, Product and Support to align account activities with the customer's business case and strategy.

  • Monitor and identify adoption and utilization trends, and provide recommendations based on risk and customers’ needs.

  • Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal.

  • Roadmap sessions with customers and provide feedback to the product team for continuous improvement

  • Successfully position new features, releases and solutions thereby increasing the stickiness factor with WorkSpan.

  • Hold customers and internal teams accountable for the overall success of the program.

  • Create raving fans and ensure all customers become WorkSpan advocates and references.

  Qualifications:

  • 5+ years of Customer Success experience in a SaaS organization

  • Experience in Change Management, Value Realization, Decision Making, Managing Processes, Planning and Process Improvement

  • Empathetic, customer-first attitude and ability to quickly develop a rapport with customers

  • Excellent communication and presentation skills

  • Experience in issue tracking, triaging, and crisis management

  • Ability to learn quickly and build expertise in SaaS solutions

  • Ability to thrive in a fast-paced and high-performance environment

  • Highly motivated and team-oriented, with a bias for action

  • Knowledge of various partner business models like SIs, GSIs, and Cloud service providers and experience in CRM solutions will be an added advantage

  • Bachelor’s degree or equivalent

  Eligibility:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

  • Must be willing to travel 30%

  
  

  
  

  Company Perks & Benefits

  Competitive salary, equity, and performance bonus

  Unlimited vacation

  Paid sick leave

  Latest MacBook

  Health insurance

  ️ Monthly Wellness Stipend

  Company paid life insurance

  Long-Term Disability and Short-Term Disability

  Retirement: 401k plan for retirement savings

  Paid parental leave

  
  

  
  

  
  

  Why join us?

  We created the fast-growing Ecosystem Business Management category

  We're growing rapidly, and the sky’s the limit - we just raised a Series C to help us expand

  We've built an extremely efficient go-to-market engine

  Work with a talented team you'll learn a lot from

  We care about delivering value to our awesome customers

  We are flexible in our opinions and always open to new ideas.

  We innovate continuously, with a focus on long-term success

  We know it takes people with different ideas, strengths, backgrounds, cultures, weaknesses, opinions, and interests to make our company succeed. We celebrate our differences and are lucky to have teammates worldwide.

  Buddy system: It's dangerous to go alone, so we got you a buddy . In some realms, they use the term mentor, but we don't think that is a good description. Your buddy will be mentoring you, but he/she will also be your friend and your first point of contact during the onboarding period .

  
  

  Other cool things about WorkSpan

  
  

  ❓ What is WorkSpan? https://www.workspan.com/what-is-workspan/

  We Raised our Series C for $30M in 2022: https://bit.ly/3RUnTaa

  Our values : https://www.workspan.com/careers/

  Videos of events and customer speakers: https://www.youtube.com/c/WorkSpan/videos

  Latest updates from WorkSpan : https://www.linkedin.com/company/workspan/posts/

  
  

  WorkSpan ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

  
  

  
  

  
  

  
  

• About the company

  WorkSpan is the #1 ecosystem business management platform. We give CROs a digital platform to turbocharge indirect revenue with their partner teams at higher win rates and lower costs.

Notice