• Job Description

  Req#: RTDBT
  Customer Success Manager At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes. Join us in digitising healthcare! What’s the opportunity? An exciting opportunity exists for a driven Customer Success Manager to help strengthen client relationships and enhance revenue growth in the digital healthcare industry. The Customer Success Manager has a key role in improving access to quality healthcare technology products and solutions for Telstra Health customers and communities. Join a company that is creating connected care across the health ecosystem at a time where the health landscape is undergoing review and change. What can I expect? This position is responsible for managing the Health Software Micro/small/medium/large client segment. This person will maintain a pro-active approach to Client Management with the view to furthering and strengthening our relationships and enhancing our revenue growth. The role will include clearly understanding and interpreting customer requirements and their business, providing practical product information and account development resulting in new sales as well as retaining and supporting the existing client base in their respective territory. Duties and Responsibilities: * Work with existing and new clients on a national remit to maximise revenue via renewals, product and service upsell and cross sell, and by site expansion * Develop and close sales by researching and identifying potential opportunities; building rapport; providing technical information and explanations; negotiating to arrive at the best solution; preparing quotations * Develop relationships with existing accounts to ensure satisfaction with their Medical Director solutions * Manage inbound calls for client base and new clients and conduct proactive outbound calls (Pulse Checks) with existing accounts to build stronger relationships, maintain revenue and further revenue opportunities * Achieve the set monthly sales and retention targets and other KPI’s as required * Collaborate closely with the Practice Consultants to enable our customer base to feel the value from their thought leadership and workflow optimization sessions * Work in conjunction with the BDM’s to feed Medium to large opportunities across that have been qualified using BANT sales methodology. * Understand the value points that matter to the various accounts under there remit to enable the best possible outcomes for our customers. About you: Previous experience may include: * Customer success or retention experience (2+ years preferable) * Demonstrated track record of meeting and exceeding targets. * Solid grounding in selling skills – consultative selling, solution selling, negotiation, closing. * Strong client service and relationship management skills * Professional and courteous telephone manner * Ability to build positive relationships with clients and close sales over the telephone. * Excellent communication and presentation skills * Strong data entry/management and attention to detail. Experience of Salesforce an advantage * Health industry or Software industry experience is preferable. What are some of the benefits of the business? * We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony. * Join us if you find change, a fast-paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new! * Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities. * If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you! And it doesn’t stop there… * A free Telstra mobile and plan for eligible employees * 30% discount on various Telstra products and services * 16 weeks paid gender-equal parental leave, culture, family and domestic violence leave, as well as the option to purchase additional leave * Career break and study assistance * Ongoing development through various learning programs, access to O’Reilly and LinkedIn Learning and much more * Free 24/7 professional and confidential support for you and your family * Employee rewards program that includes discounts on shopping, electronics, gym memberships, movie tickets, health insurance and more We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com http://Recruitment@health.telstra.com/ We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon. Learn more about how Telstra Health is improving lives through digitally-enabled care here https://www.telstrahealth.com/.

• About the company

  Telstra Health is Australia's largest ehealth company, supporting governments, health and aged care providers to shape a more connected future for healthcare.

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