• Job Description

  Req#: fadd444d-9836-4faa-aaf9-399d1e639fb1
  Employer Industry: SaaS (Software as a Service)
  
  Why consider this job opportunity:
  - Salary up to $140,000, including base salary and any related bonuses or commissions
  - Comprehensive benefits package, including several medical plans, dental and vision insurance, and a 401k savings plan with match
  - Flexible paid time off policy to promote work-life balance
  - Opportunity to work remotely within the U.S. with a supportive and collaborative team environment
  - Chance to engage with a diverse group of professionals and contribute to innovative solutions in a fast-paced industry
  
  What to Expect (Job Responsibilities):
  - Partner closely with sales, support, product, and engineering teams to enhance customer experience
  - Oversee customer onboarding and ensure timely achievement of critical IT objectives
  - Act as a trusted advisor, driving product adoption and identifying expansion opportunities
  - Monitor customer health and proactively resolve issues, serving as the main escalation point for business and technical challenges
  - Conduct business reviews to summarize value and future growth strategy for customers
  
  What is Required (Qualifications):
  - Minimum 2 years of customer-facing experience at a SaaS company
  - Technical acumen in IT fields such as User Access Management, authentication, and device management
  - Strong organizational skills with the ability to manage multiple tasks simultaneously
  - Outstanding verbal and written communication skills, particularly in a technical environment
  - Bachelor’s degree or equivalent experience preferred
  
  How to Stand Out (Preferred Qualifications):
  - Experience in crafting Success Plans that lead to impactful customer outcomes
  - Familiarity with JumpCloud products and the ability to drive customer engagement
  - Proven track record of identifying upsell opportunities
  - Enthusiasm for learning and a proactive approach to problem-solving
  - Ability to conduct effective business reviews with executive engagement
  
  #SaaS #CustomerSuccess #RemoteWork #CareerOpportunity #TechnicalAcumen
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Azure AD alternative with user management, web app SSO, cloud LDAP, SaaS RADIUS, GPO-like policies for Mac, Linux, and Windows, 2FA, & more.

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