JumpCloud
Customer Success Manager - United States
What's your preference?
Job Description
- Req#: fadd444d-9836-4faa-aaf9-399d1e639fb1
Employer Industry: SaaS (Software as a Service)
Why consider this job opportunity:
- Salary up to $140,000, including base salary and related bonuses
- Comprehensive benefits package, including multiple medical plans, dental and vision insurance, and a 401k savings plan with match
- Flexible paid time off policy allowing for work-life balance
- Opportunity to work remotely from anywhere in the U.S.
- Collaborative environment with a focus on innovation and employee growth
- Chance to engage with a diverse team passionate about solving technical challenges
What to Expect (Job Responsibilities):
- Partner closely with sales, support, product, and engineering teams to enhance customer experience
- Oversee customer onboarding and ensure achievement of critical IT objectives
- Monitor customer health and proactively address potential issues
- Act as the main escalation point for business and technical challenges
- Identify and drive expansion opportunities in collaboration with Account Managers
What is Required (Qualifications):
- Minimum of 2 years of customer-facing experience at a SaaS company
- Technical acumen in IT fields such as User Access Management and device management
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- Excellent verbal and written communication skills, particularly in technical environments
- Bachelor’s degree or equivalent experience (preferred but not required)
How to Stand Out (Preferred Qualifications):
- Experience in a technical support role or similar position within the SaaS industry
- Familiarity with JumpCloud products or similar directory services
- Previous experience in customer success or account management roles
- Demonstrated ability to drive customer adoption and retention strategies
- Passion for continuous learning and staying updated on industry trends
#SaaS #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeBenefitsAbout the company
Azure AD alternative with user management, web app SSO, cloud LDAP, SaaS RADIUS, GPO-like policies for Mac, Linux, and Windows, 2FA, & more.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.