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Customer Success Manager - United States
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Job Description
- Req#: 5670974004
Employer Industry: Financial Technology (FinTech)
Why consider this job opportunity:
- Competitive salary and stock options
- Health benefits to support your well-being
- New hire home-office setup with a one-time allowance of $500
- Monthly stipend of $150 for work-related expenses
- Opportunity for career advancement and growth within a rapidly expanding company
- Be part of a mission-driven team focused on making financial services accessible to everyone
What to Expect (Job Responsibilities):
- Act as the primary contact for B2B/enterprise customers, managing relationships throughout the customer lifecycle from app launch to renewal
- Ensure customer satisfaction, retention, and success while managing escalations with empathy
- Maintain regular contact with customers to understand their business priorities and monitor their progress towards key results
- Drive adoption of Alpaca features among Live Partners and disseminate best practices
- Collaborate cross-functionally with various internal teams to advocate for partner needs and influence product roadmaps
What is Required (Qualifications):
- 4-6 years of experience in a customer success role, managing customer relationships
- Understanding of key technology concepts, such as SaaS and APIs
- Experience working in both large and small companies
- Ability to work remotely and independently, managing time and obligations effectively
- A dedicated interest in Alpaca's mission to enable financial services access to everyone
How to Stand Out (Preferred Qualifications):
- FinTech experience, especially within a broker-dealer business
- Startup mindset suited for a fast-paced, high-growth environment
- Experience working with international B2B clients
#FinancialTechnology #CustomerSuccess #RemoteWork #CareerGrowth #B2BClients
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