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Job Description
- Req#: 7647005566
Employer Industry: Telecommunications
Why consider this job opportunity:
- Salary up to $90,000
- Comprehensive medical, dental, and vision plans, along with supplemental options
- Flexible remote work offerings to enhance productivity
- Generous paid time off program to promote work-life balance
- Paid parental leave and family planning support
- Opportunities for community involvement through paid volunteer time
What to Expect (Job Responsibilities):
- Manage day-to-day customer needs and provide timely status updates
- Act as the primary point of escalation for customer inquiries and issues
- Schedule and conduct customer calls, providing operational insights and participating in business reviews
- Proactively address customer service requests, issues, and growth opportunities
- Maintain customer profiles and ensure accurate contact information and system updates
What is Required (Qualifications):
- Bachelor’s degree with a business major or equivalent work experience
- 3-5 years of experience in Account Management, Customer Support, or Telecommunications
- Proficiency in MS Office applications, particularly Excel, PowerPoint, Project, and Word
- Strong customer service and interpersonal skills
- Strong organizational and multitasking abilities in high-pressure situations
How to Stand Out (Preferred Qualifications):
- Experience with Salesforce
- Strong technical troubleshooting and problem-solving skills
#Telecommunications #CustomerSuccess #RemoteWork #CareerGrowth #CompetitiveBenefitsAbout the company
Connect with customers and make engagement personal with our simple, programmable SMS, voice, video & verification tools. Find out more information today.
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