TRSS
Customer Success Operations Analyst
This job is now closed
Job Description
- Req#: JREQ190488
Employer Industry: Legal Technology and Information Services
Why consider this job opportunity:
- Salary up to $133,900
- Opportunity for career development and growth within the organization
- Flexible hybrid working environment, allowing for work from anywhere for up to 8 weeks per year
- Comprehensive benefits package, including flexible vacation, mental health days, and wellness resources
- Globally recognized culture for inclusion and belonging, with a focus on work-life balance
- Opportunity to make a positive impact in the community through volunteer initiatives and social impact programs
What to Expect (Job Responsibilities):
- Support the Customer Success function in the Legal Professional business by providing accurate and timely data related to product usage and customer insights
- Produce and maintain key reporting functions, including usage data, activity reporting, and customer renewal tracking
- Identify customer pain points and develop playbooks to enhance the customer journey and satisfaction
- Collaborate with various teams to create compelling campaigns that drive customer satisfaction and net recurring revenue
- Monitor and analyze the effectiveness of campaigns and adjust strategies as necessary
What is Required (Qualifications):
- A minimum of 3-6+ years of experience in Sales Operations, Customer Success, or Customer Service/Support functions
- Strong understanding of Customer Journey and Customer Success/Renewal processes
- Proficiency in CRM tools (e.g., Salesforce, Gainsight) and MS Office 365, especially Excel
- Ability to set priorities to meet deadlines and develop plans for short-term objectives
- Experience in implementing CRM reports and dashboards
How to Stand Out (Preferred Qualifications):
- Proficiency in Alteryx or similar data engineering tools
- Strong presentation and project management skills
- Excellent stakeholder management abilities
- Collaborative, solution-oriented problem solver
- Good communication skills, both written and verbal
#LegalTech #CustomerSuccess #DataAnalysis #CareerGrowth #WorkLifeBalance
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