Xello
Customer Success Operations Manager
7 days agoWhat's your preference?
Job Description
- Req#: HpeegrQOZT
Employer Industry: Education Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work arrangements, including hybrid and remote options
- 4 weeks of vacation annually
- Employer-paid health and dental benefits for Canadian staff; 80% employer-paid health benefits for US staff
- 4-month top-up for parental leave
- Commitment to continuous learning and growth through training and mentoring
What to Expect (Job Responsibilities):
- Design and implement scalable, data-driven processes for Customer Success Managers (CSMs)
- Identify and resolve operational bottlenecks to drive efficiency in Success operations
- Streamline access to client data and resources for Success Managers
- Partner cross-functionally with Product, Marketing, and Sales Ops to enhance customer experience
- Manage feedback loops for continuous improvement across the Customer Success organization
What is Required (Qualifications):
- 3–5 years of experience in Customer Success Operations, Revenue Operations, or related roles
- Demonstrated expertise with reporting and data visualization tools
- Strong analytical skills to track metrics and extract insights from data
- Excellent project management and organizational skills
- Exceptional written and verbal communication skills with a proactive approach
How to Stand Out (Preferred Qualifications):
- Experience with Salesforce administration and flow automation
- Proven ability to design scalable solutions to improve team efficiency
- Knowledge of best practices for change management in Customer Success
- Experience with customer lifecycle messaging and segmentation
- Passion for Customer Success as a strategic function within mission-driven organizations
#EducationTechnology #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeBenefits
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