• Job Description

  Req#: R14609
  If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
  
  About MarketStar:
  
  In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
  
  Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
  
  We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!
  
  About the Customer Enablement Specialist - Asana:
  
  Asana has emerged as the leader in the work management category. Launched commercially in 2012, our success is linked to our culture, employees, and commitment to our mission: to help humanity thrive by enabling all teams to work together effortlessly. As a Customer Enablement Specialist, you will support our growing North American customer base by conducting time-bound 1:1 engagements to help customers adopt Asana in the most critical stages of their lifecycle. You will leverage change management strategies, project/work management skills, and deep product knowledge to consult our customer base on how to best use Asana for their specific needs.
  
  Location: Utah Remote
  
  What Will You Do?
  
  
  • Deeply understand the Asana product as well as customers' core workflows to provide customers guidance on the best way to use Asana for their specific processes and needs.
  • Partner with customer stakeholders and employees to help them learn the fundamentals of Asana and drive adoption of Asana as a new way of working within their business.
  • Facilitate interactive, engaging sessions with customers to help them to derive value from Asana and how to best leverage the tool to serve their needs.
  • Lead virtual and onsite engagements across various customer segments (MM/ENT/STRAT) primarily in the AMER regions.
  
  
  
  • Manage competing priorities and multiple customers, delivering timely, tailored solutions and leveraging our suite of existing resources to scale effort and impact.
  • Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management.
  • Provide support with technical integration and API related questions, and partner closely user operations and technical services teams to unblock and improve the customer experience.
  
  
  What Will You Need to Succeed?
  
  
  • 4+ years' experience in customer onboarding/implementation, customer success, account management, or customer support (project management experience a plus) preferred.
  • Self-motivated, proactive team player. You act quickly and work effectively in an ambiguous, ever-changing environment. You do what it takes to make our customers, company, team, and yourself successful. Customers and the Asana team can count on timely and valuable output and communication.
  • Customer-centric. You're genuinely passionate about helping customers, serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to our product team.
  • Growth mindset. You actively seek insights and perspectives to make decisions. You receive feedback graciously, incorporating it into your work.
  • Solid communicator, facilitator, and enjoy presenting. You're able to communicate confidently & concisely through Asana, via email, in person, or on a video call, with all audiences no matter the attendee size (Ave.10-200 attendees). You effectively and proactively communicate well with all levels of stakeholder customers, from individual contributors to executive stakeholders.
  • Soft sales skills are preferred for upselling and recommending additional services that would benefit the customers' overall adoption of Asana
  • Excellent time management and multi-tasking skills to effectively move through and prioritize a book of business
  • Tech-savvy with a passion for technology and the ability to learn, comprehend and explain technological terms. Familiarity with Apple operating system and comfortable utilizing multiple systems or software's simultaneously such as CRMs, communication platforms, project management platforms, etc. preferred
  
  
  What We Offer:
  
  In our commitment to our "We Care" value, we believe in providing employees with valuable mental and physical well-being benefits including:
  
  
  • Structured learning and career development programs
  • Mental health program
  • Generous Paid Time Off policy
  
  
  
  • Paid medical leave
  • Child/Dependent care reimbursement
  • Education reimbursement
  • 401k match, hardship loan program, access to financial wellness advisor
  • Comprehensive healthcare coverage including medical, dental, and vision
  
  
  MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at talentacquisition@marketstar.com for assistance.

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