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Customer Success Representative
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Job Description
- Req#: JR101612
Employer Industry: Software and Payment Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Work with a dynamic and growing team of over 1,900 employees
- Be part of an innovative company that values excellence and customer success
- Chance to make a positive impact on customer experience and satisfaction
What to Expect (Job Responsibilities):
- Respond to and resolve customer support tickets in a timely manner
- Utilize AI chatbot and escalate complex issues when needed
- Conduct same-day video support calls as required
- Assist in maintaining help documentation and training resources
- Collaborate with product, engineering, and customer support teams for escalations
What is Required (Qualifications):
- 1-2 years in a customer support or service role
- Experience with ticketing systems (e.g., Hubspot, Jira, etc.)
- Associate's or bachelor's degree preferred
- Strong communication and interpersonal skills
- Customer-focused with a problem-solving mindset
How to Stand Out (Preferred Qualifications):
- Comfortable using support software and AI-based platforms
- Ability to multitask across multiple tools (ticketing, chat, video)
- Adaptability and willingness to learn
#SoftwareSolutions #CustomerSupport #CareerOpportunity #TeamCollaboration #InnovativeWorkplace
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