Jonas Software
Customer Success Representative
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Job Description
- Req#: R47823
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity:
- Base salary based on experience, with eligibility for bonuses
- Comprehensive benefits package included
- Opportunity for career advancement and growth within a high-growth organization
- Work remotely from anywhere in the USA
- Supportive and collaborative work environment focused on customer success
- Chance to make a significant impact in the foodservice and nutrition field
What to Expect (Job Responsibilities):
- Provide timely and efficient application and basic technical support to existing customers via phone, web, or email
- Multi-task effectively in a fast-paced environment, setting priorities and completing tasks on time
- Learn and retain knowledge quickly, utilizing problem-solving and troubleshooting skills
- Deliver courteous and professional communication to ensure an A+ customer experience
- Provide basic training to customers on installed products and participate in after-hours support as needed
What is Required (Qualifications):
- Proven track record of exceeding established goals and objectives, demonstrating integrity and trust
- Knowledge of POS applications such as Micros/GEMpos is a plus
- Strong background in Microsoft Windows operating systems preferred
- Experience with CRM software, particularly Salesforce.com
- Excellent verbal and written communication skills, along with strong organizational and time-management abilities
How to Stand Out (Preferred Qualifications):
- BS/BA in a related field (Business or Technical) is recommended but not required
- Knowledge of Microsoft SQL is a plus
- Enthusiastic personality with a customer-focused attitude
- Ability to foster a positive work environment as a team player
- Experience in the food service or nutrition field is highly regarded
#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #FoodserviceIndustryAbout the company
Jonas Software invests in the people, products, and services that help build your organization. Join our family of over 100 vertical market software companies today!
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