• Job Description

  Req#: 3149

  MetricStream is the global market leader for Integrated Governance, Risk, and Compliance (GRC) solutions delivered on an intelligent integrated platform. MetricStream’s purpose-built platform is proven with over a million global users, designed to serve GRC use cases across industries and powered by deep domain expertise, embedded content, rich context, integrated data, and explainable AI. Since 2001, MetricStream has empowered organizations to intuitively harness front-line intelligence that enables all stakeholders to make real-time risk-aware business decisions.

  Job Description

  Customer Success Senior Manager

  Location: Remote in the US/Hybrid, if you are located in the Bay Area

  Applicants must have authorization to work in the US without employer sponsorship. We are unable to sponsor or assume sponsorship of a work visa at this time.

  Role Overview:

  
  As a Customer Success Senior Manager, you will ensure customers successfully adopt and utilize MetricStream’s GRC software solutions. You will cultivate strong client relationships, provide strategic guidance on implementation, and drive customer satisfaction. GRC industry experience will be given preference.

  Key Responsibilities

  • Build and maintain strong relationships with key stakeholders.
  • Serve as the primary contact for customer inquiries, escalations, and issue resolution.
  • Guide clients on implementing and optimizing MetricStream’s GRC solutions to align with their business goals.
  • Develop deep product expertise to effectively communicate features, provide training, and support adoption.
  • Monitor customer satisfaction and proactively address concerns.
  • Collaborate with internal teams to ensure timely resolution of customer issues.
  • Identify opportunities for upselling and expansion, working closely with the sales team.

  Skills and Experience

  • 10+ years of proven experience in customer success or services roles within the software industry.
  • GRC industry experience will be given preference.
  • Excellent communication and presentation skills.
  • Ability to work independently and collaboratively in a fast-paced environment.

  Education

  • Bachelor's degree in a relevant field or relevant experience.

  Compensation Data

  At MetricStream, annual base pay is one part of our total compensation package and will depend on your skills, qualifications, experience, and location. The base pay range for this role is:

  Salary Range: $130,000.00 to $160,000.00

  MetricStream is proud to be an Equal Opportunity Employer. We not only celebrate diversity, we thrive on it. We are committed to creating an all-inclusive workplace and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, genetic information, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other applicable characteristics protected by local, state or federal laws. All employment is decided on the basis of qualifications, merit, and business need.

• About the company

  MetricStream provides Governance, Risk and Compliance (GRC) software solutions that allow companies across various industries to streamline and automate their enterprise-wide GRC programs.

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