• Job Description

  Req#: R29076

  Job Title

  Customer Success Senior Specialist, Hospitality

  
  The Customer Success Senior Specialist plays an important role in supporting strong outcomes for ForwardKeys, an Amadeus company. Acting as the main point of contact for assigned hospitality customers, this role helps ensure a positive experience and long-term value from our solutions.

  This role requires a good understanding of both the Amadeus Hospitality product portfolio and the travel industry. You’ll work closely with your assigned customer group to support revenue growth for both the customer and Amadeus Hospitality.

  You’ll also help customers get the most value from their Amadeus Hospitality products and identify opportunities where additional solutions may meet evolving needs. You’ll regularly offer insights and recommendations to improve product usage and act as a contact for resolving service-related issues.

  In some accounts, you’ll be responsible for both new and renewal sales. In others, you’ll support the designated Account Owner.

  In this role you’ll

  • Build strong relationships with clients through onboarding, training, and sharing market insights.

  • Conduct regular account reviews and collaborate with sales teams on development plans.

  • Support contract renewals and identify opportunities for additional solutions.

  • Help deliver services that meet quality standards and customer expectations.

  • Share market knowledge and best practices to support team learning and customer success.

  About the ideal candidate

  • University degree in Business, Marketing, Engineering, or IT. MBA is beneficial.

  • Experience in a similar role in a Customer Success, Customer Service role with market analysis responsibilities.

  • Understanding of the travel industry and its key trends and stakeholders are desirable

  • Experience using tools like Excel, PowerPoint, Salesforce, and business intelligence platforms (e.g., PowerBI, Qlik) are a plus.

  • Effective communication skills in English and Spanish; French language skills are helpful.

  What we can offer you

  • ? A critical mission and purpose – At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.

  • ? A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

  • ? Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.

  • ? A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.

  • ? A complete rewards offer – Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.

  • ? A flexible working model – Embrace our flexible working model, enabling you to excel wherever and however you work best.

  • ? A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.

  • ? A reliable company – Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

  Application process
  The application process is easy and fast. Create your candidate profile manually or upload your CV/Resumé.

  Is this your next challenge at Amadeus Hospitality?
  Don't hesitate and apply now!

  #LI-EMEA

  Diversity & Inclusion

  Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

  Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

• About the company

  Amadeus IT Group, SA is a major Spanish IT provider for the global travel and tourism industry.

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