Employer Industry: Software and Payment Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and user experience
- Engage with a dynamic team dedicated to innovation and excellence
- Work with a leading provider in the software and embedded payments technology industry

What to Expect (Job Responsibilities):
- Guide new subscribers through initial setup, configuration, and data migration from previous systems
- Conduct one-on-one and group video call demonstrations to showcase URABLE's core capabilities
- Manage the Live Chat system, responding promptly to customer inquiries and troubleshooting issues
- Create and maintain training materials, user guides, and video tutorials to support customer learning
- Regularly check in with trial users to ensure ongoing engagement and encourage conversion

What is Required (Qualifications):
- 2+ years of experience in customer success, onboarding, or customer support, preferably in a SaaS or technology-driven environment
- Strong ability to communicate technical concepts clearly to non-technical users
- Experience conducting live product demonstrations and video-based customer interactions
- Proficiency in customer support tools, CRM systems, and live chat platforms
- Excellent problem-solving skills and attention to detail for managing multiple customers

How to Stand Out (Preferred Qualifications):
- Experience in a technology-driven environment
- Familiarity with creating training content and user resources
- Strong organizational skills for managing customer onboarding processes
- Passion for helping customers succeed and engaging with users proactively

#SoftwareSolutions #CustomerSuccess #TechSupport #SaaS #CareerGrowth

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