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Customer Success Specialist
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Job Description
- Req#: 3513392
Employer Industry: Educational Technology
Why consider this job opportunity:
- Salary up to $80,000
- Competitive pay and bonus plan
- Comprehensive benefits package including generous health benefits and 30+ days of paid time off
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment with a focus on customer satisfaction
- Chance to make a positive impact on college students' success through innovative technology
What to Expect (Job Responsibilities):
- Oversee assigned customer accounts and new product adoptions to minimize churn and increase customer lifetime value
- Build and maintain strong relationships with instructors, providing strategic guidance and support
- Collaborate with the sales team to ensure timely renewals and identify expansion opportunities
- Facilitate customer onboarding and educate users on best practices and new features
- Act as the voice of the customer within the organization, advocating for their needs and collaborating with cross-functional teams
What is Required (Qualifications):
- Bachelor's Degree
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Experience in customer success/customer service with a technology product, instructional design, or higher education
- Willingness for overnight travel during peak seasons
How to Stand Out (Preferred Qualifications):
- Instructional experience within Higher Education (professor, lecturer, or TA)
- Work experience in communications, marketing, sales, or account management roles
#EducationalTechnology #CustomerSuccess #CareerOpportunity #CompetitivePay #InnovativeSolutions
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